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Flow

Private feedback

Resolve issues before they hit Google

Low ratings stay in your inbox — not on public review sites.

Start free — 14-day Pro trialView pricing

When a customer rates below your threshold, Flow shows a private feedback form instead of public review links. Messages land in your dashboard inbox so your team can follow up directly.

Key benefits

Service recovery window

Reach out to unhappy customers while the experience is still fresh.

Centralized inbox

All private feedback across locations appears in one dashboard view.

Star rating context

Each message includes the rating the customer selected on your landing page.

Works with smart routing

Pair with star thresholds so only promoters see public review links.

How to use it

  1. 1

    Set your star threshold

    Choose when customers see public links vs. private feedback.

  2. 2

    Customize the form

    Edit the message prompt on your landing page.

  3. 3

    Respond from the inbox

    Review new feedback in Dashboard → Feedback.

Private feedback inbox is included on all plans.

Related features

Landing pages

Customers rate their experience, then Flow routes them to the right next step.

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